A BETTER WORLD BEGINS WITH YOU
At ABB, we are committed to solving some of the biggest global challenges of our time. This would not be possible without our exceptional people and their daily contribution to a better world. A better world? It begins with you.ABB (www.abb.com) is a leading global technology company in power and automation that enables utility, industry, and transport & infrastructure customers to improve their performance while lowering environmental impact. The ABB Group of companies operates in roughly 100 countries and employs about 135,000 people.
Country Service Manager
ABB Dhaka currently has an opportunity for a Country Service Manager to join the senior management team. If you have the passion for service and working with customers, coupled with experience in the various utility & industrial sector, this is the role for you!| Location | : | Dhaka (all over the country) |
| Job Function | : | Service |
| Employment Contract Type | : | Regular/Permanent, Full-Time |
- Ensures implementation of Service strategy across the Business Units within the Country, in line with global and regional initiatives and providing both challenge and support for the local portfolio. Reports progress on implementation of Group strategy within the Country back to Group.
- Represents Service at the Country Management team and the Country at the Region Service team.
- Conducts local Service operational maturity assessment (SOMA) and market analysis. Develops appropriate installed base (IB) management tools and processes for use by Business Units. Implements the Service account management concept and the common sales platform.
- Ensures consistent implementation and development of “how-to-win” initiatives and development of processes and practices based on customer feedback. Drives improvement in Service Net Promoter Scores (NPS) in the Country. Leads the development of Customer Contact Management (CCM) at Country level.
- Manages business-led collaboration within the Service team in the Country. Helps to identify white spots and to define strategies to increase the coverage of the installed base. Supports entries into new markets, cross-Business Unit Service mergers and acquisitions, and other local growth initiatives.
- Participates in and contributes to new growth lever projects (such as development of the consulting framework; development of a data driven Service platform) and regional/local alliances.
- Promotes synergies and develops Service delivery processes to drive efficiency based on Group Service strategy. Drives operational excellence and continuous improvement of the business focusing on customer satisfaction. Promotes sharing of experience and leading practices in Service globally and shares success stories.
- Ensures Service safety and integrity and promotes a culture of health and safety and integrity across the organization.
- Ensures the implementation of cross-Business Unit development and training programs and the development of domain expertise.
- Degree in Electrical/ Electronic Engineering or equivalent subject.
- 10 years’ experience in servicing of electrical products in utility & industry sector.
- Strong fundamental market and customer network to execute service activities and achieve sustainable growth result.
- Effective spoken and written communication in English, fluency in additional languages will be an advantage.
- Possess good initiative, work well in a team as a leader and communicate well at all levels especially senior management personals.
- Able to work in a multinational environment and in a matrix organization.
- Computer application knowledge on MS office and other common application software.
- Excellent business acumen with an entrepreneurial spirit for service opportunities and has well-developed negotiation skills.
- Own valid passport to facilitate overseas traveling for training
ABB Limited, Bangladesh
Celebration Point (3rd Floor), Plot # 3 & 5
Road # 113/A, Gulshan, Dhaka-1212
Email: info@bd.abb.com
