স্ট্যান্ডার্ড চার্টার্ড ব্যাংকের নতুন নিয়োগ বিজ্ঞপ্তি
Branch Operations & Service Manager
Job description
Department :SPC_RC_CR_SSM_D1
Grade: 7/8
Location : Bangladesh
Job Description
JOB PURPOSE
* Organizing, Supervising and Leading the Teller Services functions with the Tellers / Senior Tellers and CSE in the branch to ensure the delivery of quality service to customers
* Help project a professional and warm image of the bank
* Exercise the operational controls and continuous improvement in operational efficiency.
* Maximize new business opportunities by building new relationships and Cross Selling.
* Assist the BM to ensure that all the Group & Local Regulatory guidelines are followed in operations of the branch.
* Zero tolerance in reconciliations
* Driving Reputation, Operation and Money laundering risks
* Maintaining service quality level at the desired standard.
* Maintenance of branch premises.FREEDOM OF DECISION MAKING on managerial and operational matters, subject to pre-fact approval of BM
Key Roles and Responsibilities
roles and responsibilities
KEY RESPONSIBILITIES:
Following key responsibilities are to be carried out for the branch:
Operations:
* Approvals of Daily Cash & Transfer Transactions. Approval of the Transactions for Remittances and other products (Drafts, Cashier’s Orders, Foreign Currency Exchange, etc. as applicable)
* Approval of the Transactions which are not under jurisdiction of Teller / Senior Tellers and ensure proper Call-back procedure for them
Organize exchange of Soiled and Mutilated notes.
Dual control and approval of day-end reconciliation of Cash, COs, other instruments and security items & stationary
Scrutinize and approve Entries and Vouchers.
Approve Stop Payment instructions.
Maintain Turn-around time.Review and Update Security Stationary, Signature File/disk, System Access file, Key Register & Combination, CCTV file and other relevant registers.Effective cash management in liaise with Cash Management Unit
Ensure Reconciliation of all Suspense & Sundry Accounts
Look after Cash Difference issues, Courier Controls, and Debit cards & its register.
Ensure Preparation of Service Quality and Productivity Management reports and other regular returns.
Make sure of Rectification of internal control issues.Timely submission of various internal and external reports/returns as appropriate.
Conduct Reviews, Reconciliation and proofs for routine operations control as well as Surprise Audits.Maintenance and subsequent destruction of security items e.g. undelivered card, Cheque book etc.
Ensure Locker and Student File Service is provided as per approved process.Act as the custodian of the Prime Keys as authorized in Key Register
Act as the custodian of the Key Register
Request for authorization of card cheque processing
Maintaining Key Register and preparing Back up Plan
Daily checking of CCTV coverage
Act as a Documentation Officer (Preparing & managing list of docs with details, archiving dates & destruction dates while archiving, Ensuring all boxes have destruction date as per Record Retention Policy on them during archiving and retrieval of documents as & when necessary).
To act as a one of Bangladesh Bank signatory based on Power of attorney empowered by CEO-Bangladesh.
Approve S2O document
Service Quality:
* Providing prompt and high quality service to Clients.
* Undertake initiatives with the TELLER / SENIOR TELLERs to achieve set targets in terms of service standards for transactions.
* Ensuring that the branch premises are maintained to the specified standard. Recommended workflow changes for greater efficiency.
* Resolving investigations and inquiries initiated by client inquiry to the specified standard.
* Continuing Client Retention efforts with personal involvement in complaint resolution.
* Establishing Risk recognition and Compliance Culture across the branch.
* Own and Drive Know Your Customer/CDD, Reputation Risk, Money Laundering initiative
* Report Suspicious Activities/Transactions as necessary
* Ensure Control Environment is robust enough to receive Satisfactory Audit Ratings
* Ensure general house keeping standards of the branch
* Clients quarries follow up and solve problems
* Show a significant development of Service Quality levels across the Branch as measures by NPS
* Enhancement of the Bank’s image via community activitiesFinancial/Sales:
* Undertake major initiatives to generate new business in co-ordination with the TELLER / SENIOR TELLERs via in-branch contacts/Cross Selling from observation of customer transactions
* Active participation in branch sales planning to generate branch to finalize branch action plans for meeting set targets
* Building new relationships and strengthening existing Relationships
* To achieve set targets in terms of potential clients and follow up with phone calls.
* Referral of prospective business to other SCB functional units.
Operational Risk/Administration:
* Assist the BM for the branch security management and coordinating with Administration as and when required.
* Assist the BM to ensure that branches maintain all the records that are auditable for good audit rating
* Assist BM to ensure the carry out of Business Continuity Plan among the department
FOR DETAILS 
