বাংলালিংকের আবারো নতুন নিয়োগ বিজ্ঞপ্তি

Director/Head of Operations

Major Responsibilities Oversee the planning and execution of activities to ensure each element of the Technology (including IT elements) is up and running to carry the traffic of the customer and on 24/7 basis Direct the preventive maintenance which would prevent possible network outages Ensure the Operations team reacts to any network element outage alarms in minimum possible time as per SLA Monitor proper coordination, follow up, feedback and liaison with other departments to reduce network unavailability as per SLA Actively Participate with the Planning Function in guiding the long term design evolution of Technology domains including IT domains in order to ensure efficiency, strategic risk minimization and revenue assurance in case of disasters Oversee all tickets/issues raised by Operations teams are effectively resolved Analyze the monthly performance and KPIs of the all the vendors and suppliers Highlight and take corrective actions if KPIs are not met as agreed in SLAs and Contracts Provide an oversight for compilation of CAPEX and OPEX requirements in alignment with the overall technological Budget/Business Plan Assign resources to assist respective Operations units to meet the 100% requirements of Planning department WOs within targeted timeline Ensure the network expansion activities do not negatively affect the existing Network, Network’s quality and capacity Ensure 100% network element acceptance is carried out with proper Operations compliance and SLA/agreement within the time frames Oversee the communication of malfunction of elements (NSS, BSS BTS elements) from Customer Care and PMO Manage the back end technical solutions for these problems Ensure timely solution and feedback of all the problems communicated as per SLA

Required Academic Qualifications B.Sc. Engineering in Electrical and Electronics/ Telecommunication

Required Experience Minimum 9-10 years of relevant telecom experience with at least 6 years in a leading management role

Required Knowledge & Skills Sound knowledge of GSM Core, IT, IN, BSS, VAS and transmission O&M (2G and 3G), Site Infrastructure O&M. Expert knowledge of Transport or BSS or Core Network Advanced understanding of Quality, Standards and Processes Advanced knowledge on Technical budgeting, actualization and alignment thereof

Required Competencies Same as Abobe

Department/Division/Job Location Operations/Technology/Dhaka

Application Deadline: Tuesday, November 8, 2016

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